How to file your AODA accessibility compliance report in Ontario
Every three years, Ontario businesses and non-profits with 20 or more employees must file an accessibility compliance report. Here is the process in plain English.
The short version: confirm you need to file, gather your policies and records, submit through Ontario's online reporting portal with an authorized person certifying, and keep your evidence organized.
Step 1 — Confirm you need to file
Ontario's guidance says businesses and non-profits with 20 or more employees file every three years. The current cycle's deadline is December 31, 2026. If you are close to the threshold, confirm your employee count first — it determines which requirements apply.
Step 2 — Gather what the report asks about
The report asks about your accessibility policies, staff training, how you handle accessibility feedback, and — for larger organizations — your website and multi-year plan. Before you start the form, collect:
- Your accessibility policies (and multi-year accessibility plan, if you have 50+ employees)
- Training records showing staff received accessibility training
- Notes on how customers or the public can give accessibility feedback, and how you respond
- A basic review of your website for common accessibility barriers
Step 3 — File through Ontario's reporting portal
Filing happens online through the province's accessibility reporting portal. An authorized person in your organization completes the questions and certifies the report — you are confirming the information is accurate, so the person filing should actually know the answers, not guess.
Step 4 — Keep your evidence in one place
Keep copies of everything the report references: policies, plans, training records, and notes on fixes you have made. If Ontario follows up, an organized evidence folder turns a stressful request into a ten-minute task.
Common mistakes
- Starting in December. Gathering training records and policies always takes longer than expected. Start weeks early.
- Guessing on the form. The certification is a formal statement. If you do not know an answer, find out before submitting.
- Treating it as website-only. The report covers policies, training, and feedback processes too.
Common questions
Where do I file the accessibility compliance report?
Through the Government of Ontario's online accessibility reporting portal. An authorized person from your organization completes and certifies it.
How often do we have to file?
Every three years, according to Ontario's published reporting schedule for businesses and non-profits.
Get it filed before December 31, 2026
WebGray's filing kit gives you a website accessibility check, ready-to-customize policy and planning templates, a training record template, and a step-by-step filing walkthrough. Founding-member pricing is $99.
Important: This guide provides general information and practical planning help. It is not legal advice and does not replace official Government of Ontario guidance.